We hope you will be happy with any items you’ve ordered from us, but if you’re not entirely satisfied, you’ll find details of our Refund policy below.
At 24buyonline.com, our team ensures processing correct items as per order. We also strongly recommend that the items are checked at the time of delivery. We are happy to issue a refund based on the Situations listed below:
- Product(s) delivered do not match your order.
- Received a defective item;
- The ordered item(s) is lost or damaged during transit;
- The ordered item(s) is past its expiry date.
Please Note: Once we have received your returned item we will issue a refund to the payment method which you have furnished to pay for the order. Please allow 5-7 days for the refund to show on your account.
Note: If you see that you are getting the damaged item on delivery, then do not accept the product delivery because we do not guarantee any refund or replacement in case if you accept the damaged item.
How to Request a Refund?
To request a refund, you can call or email us your order details with the images of the item(s) received, including the reason why you’re requesting a refund. We take customer feedback very seriously and use it to constantly improve our quality of service.